my guarantee to you

exclusive buyer complaint process

I want all of my customers to be completely satisfied with their jewelry and the online buying process. As such, I am quite willing to accept returns and to fully refund your money when appropriate. In addition, I accept all major credit cards through PayPal, an eBay company.

PayPal offers a uniquely comprehensive process to help buyers and sellers resolve transaction problems. The steps of the buyer complaint process are:

1. PayPal Dispute Resolution

The initial phase of the formal process that helps buyers and sellers communicate more efficiently and resolve a transaction problem. Find out more with the Seller Guide to PayPal Dispute Resolution.

PayPal provides a safe, secure online transaction environment, and ensures that both the buyer and seller are adequately protected from fraud.

2. PayPal Claim

Not all disputes become claims. But if the issue is not resolved through PayPal Dispute Resolution, it can be escalated whereby PayPal specialists gather information from both buyer and seller, examine the case, work with both parties, and render a decision.

my shipping policy

All orders are sent via the Unites States Postal Service in order to keeps costs to a bare minimum. However, other arrangements can be made upon request.

I have never had to use the Paypal Dispute Resolution process, but it is available for your protection.